Return status incorrectly confirmed | Technical Questions

nimea_ac · 2026-05-12T13:47:37.019000Z

Hello everyone, I have a small problem. I currently have a return in progress, and I wanted to click the Track shipment button in the app. However, the app kind of froze, so the display shifted a little with a delay, and as a result the button directly above, “Confirm as received”, was clicked, which isn’t correct, since the buyer only sent the item today.And I can’t find anything about how to undo this, because I’d like to do that only once I’ve actually received the item back again.Can anyone here help me to have this downgraded from eBay’s side?Many thanks in advance!

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Return status incorrectly confirmed | Technical Questions | eBay Germany