Attorney fees | Technical Questions

dordevimilo_0 · 2025-10-27T16:01:09.883000Z

Dear members,I am looking for a lawyer who speaks Serbian, Croatian, or Bosnian and is very familiar with the terms and procedures at eBay.Unfortunately, I am forced to sue eBay, and I already saw a lawyer today. The problem is that I do not speak German very well, but the even bigger problem is that the lawyer does not exactly understand what I am trying to explain to him. Not because of my language skills, but because he does not understand how posting ads, fee payment, auctions, and fixed prices work on eBay.Over the last few weeks, I have noticed that eBay is charging me double fees for the same ad, within just a few hours. In addition, some paid ads are not visible at all. I have now been trying to publish one ad for eight days and pay 0.60 € every day, but the ad is not visible for even a single second.I have already sent 47 emails with screenshots and ad numbers, but eBay claimed for seven days that everything was fine and advised me to get in touch by phone. On the phone, I was told that they could not refund my money because artificial intelligence is being used and errors are possible. I should call if an ad is not active.I did that, and they promised me that the ad would be visible the next day (the ad was set for 24 hours, but was supposedly only visible for 3–4 hours). Fine — better than nothing.Of course, the ad was not visible again. Today the situation is the same again — two ads are invisible, and they refuse to refund the money. I was even advised to set ads for 7 days instead.Only God knows how often this has happened so far and how often I was charged twice. Only after I insisted for five days that something was wrong did eBay finally admit the error and refund me €1.20 for two double-charged ads (after I sent them pictures and ad numbers as proof).So I will probably need a good lawyer to sue the artificial intelligence, because the employees themselves are not at fault. They say: „We do not do that.“Thank you in advance.

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