Tracking not updating | Technical Questions

guggema-dies-und-das · 2026-01-13T19:30:45.592000Z

Dear eBay team,I have a small technical problem. For a shipment (order 27-14040-16505 shipped 06.01. - delivered 08.01.26, the eBay system cannot switch it to DELIVERED because DHL forgot to scan the shipment in the destination area, even though it was delivered. (Probably happened in the winter chaos). The buyer has confirmed to me in the message chat that they received the delivery on 08.01.26. Since it is due to a DHL error, it won't resolve itself and the delivery will be classified as "Late"...Could someone from eBay please take a look? I would really appreciate any help - if more info is needed, please let me know.Many thanks in advance!Corinna

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