Hallo I have a big problem with a buyer. And although I sold a model truck, shipped it well packed, and now the model shows damage that it did not have with me! The model was only standing in my display cabinet. Now he claims it was not packed well, etc.! I say that it is transport damage and that, for example, cushioning film is missing; he unpacked the parcel and then put it back in the box and took pictures of how it was supposedly packed.... Now I am arguing back and forth and eBay refers to...

Hi @Anonymous I can only agree with @perfect-sally . Not a word about and no photo of the missing part in the item description. That may not have anything to do with the current case, but it could have led to a complaint from other buyers as well. You don’t really expect a buyer to read the AI description carefully, do you?

Trouble with buyer He wants a refund | Sell

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Trouble with buyer He wants a refund | Sell | eBay Germany