Item listed for auction and buy it now

Question

Hello,

I listed an item as an auction and Buy It Now. A buyer contacted me and told me that he would buy the item immediately for €100 and asked me to change the listing. I agreed to the €100 and wanted to change the listing. But eBay no longer allowed any changes. I told the buyer this.

The buyer sent me a message telling me that he could transfer the €150.00 to me and that I should then transfer the €50.00 back to him.

I did not agree to this approach.

Have any of you ever had a case like this?

nicole19730 · Answer

Thanks for your replies. I’ve now sent the buyer the one message with reassurance through eBay. Now we wait.

scandan26 · Answer

Honestly, there’s a lot of half-baked knowledge being thrown around here again. I’ve done this exactly the same way at least 50 times already:
If the buyer pays and receives a refund through eBay, the transaction is fully documented in the system. If they then come back and want to make a complaint or return the item — for whatever reason — those 50 euros are officially documented by eBay.
The only thing you need to watch out for: never refund money outside of eBay (via PayPal "F&F", bank transfer, etc.), otherwise you’ll be the one who has to prove it and you’ll have a real problem. As long as everything is handled properly through eBay, you’re completely covered.

grohbacher · Answer

Hello, @nicole19730

I assume it's item no. 227505595223, which was sold this morning at 06:53 (so even before your opening post). Has the buyer already paid EBAY the €150?

I would be very, very cautious about any possible refund of the supposedly overpaid €50. It could easily be that the buyer returns the item within the 30-day return period for whatever reason (the exact same as yours? in what condition?). Then you would have to pay back the full €150!!! That would even mean a loss of at least €50 for you. If the buyer lives abroad, this whole thing would be much more critical.

Regards

Manfred

voli-maus · Answer

Hello @nicole19730 ,

as already written, you cancel the purchase.

As the reason, you can state that something is wrong with the address.

I would put the user on the bidder blocklist.

You can report them too.

bootyooty · Answer

Hi @nicole19730 no, that doesn't work like that.

Auction and Buy It Now, there was no make an offer function. Also, the buyer pays ebay and not you. And you can’t transfer anything back to him because you don’t even have his bank details, which may only be passed on in exceptional cases / additional postage approved by ebay.

It’s best to cancel the purchase, otherwise it’ll just cause trouble.

List the item again, with make an offer, then the buyer can buy again if you come to an agreement.

Agreements that don’t comply with ebay guidelines are simply not allowed.

perfect-sally · Answer

There are no price suggestions by message on eBay! You shouldn't even get involved in something like that.

Either a buyer buys normally or they make an offer. And if the buyer has used Buy It Now, then they also pay the listed price.