Retention of payouts after complete verification - no clear feedback | Sell

sor_76538 · 2026-04-25T15:37:59.342000Z

Hello dear users!I need help or clarification of my situation.I sold a piano. The buyer picked it up, and I entered the pickup code correctly and provided all necessary sales information.My account was then verified:First, I was asked to perform a real-time verification (April 12), which I successfully completed.A week later, additional documents were requested, which I also submitted in full.I was promised feedback within 72 hours. After this period, no one had contacted me.So I contacted customer service. I received a response and was asked to wait a few more days. This deadline has also passed without me receiving any feedback. I have also not received any response to my further messages.To this day, my payments are blocked without a clear explanation or status update.I have fulfilled all requirements and do not understand the problem.Thank you in advance for your help.

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Retention of payouts after complete verification - no clear feedback | Sell | eBay Germany