eBay support ignores messages. | Sell

sor_76538 · 2026-05-04T08:58:56.333000Z

Hello,I currently have a problem with eBay support and hope that someone here has had similar experiences.The support either doesn't respond to my messages at all or only very superficially. I have now been given specific deadlines three times by which I would receive feedback – but each time these have simply passed.I'm honestly wondering why the support does not reliably respond to inquiries and why they don't keep their own deadlines.Instead, I'm constantly being put off and told to "wait a few more days".I've done everything necessary: carried out all checks and submitted all documents.The buyer has already picked up the piano and also left a review. Nevertheless, my payout is still blocked without a clear explanation of why that is or how long it will take.I'm slowly really feeling like my case is just left hanging or not being processed further.Has anyone experienced something like this?How long did it take for you or what did you do in such a situation?Thanks a lot for any help 🙏

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eBay support ignores messages. | Sell | eBay Germany