Hello, I recently sold a card worth 55 euros, sent it insured by mail, but it never arrived. The tracking still says it's being processed at the logistics center. I've already initiated an investigation with DHL and received the following message today: We gladly took up your concern and researched for you: We cannot verify the delivery of your shipment. We are very sorry about that. Has anyone had experience with such a case?Do I have to deal with DHL about the money now? Regards

How much was the letter supposedly insured for? Was it sent by registered mail? Then it was probably underinsured, and it’s questionable whether there’s any reimbursement at all.And of course you have to deal with the post office / DHL, who else would you deal with.

DHL cannot provide proof of delivery | Sell

Discussions

DHL cannot provide proof of delivery | Sell | eBay Germany