Shipping labels incorrectly created by Ebay | Sell

f-sve08 · 2026-03-22T18:44:31.969000Z

Hello dear forum, a few weeks ago I had a buyer who wanted his book, which he bought from me, sent to a parcel station. He set it up completely correctly and with all the details on Ebay. I created a shipping label via Ebay and sent the book in an envelope. Unfortunately, I received the envelope back a few days later with the note that the address was incorrect. I then contacted the buyer again and after some commotion it turned out that Ebay simply didn’t print the buyer’s name. I then checked again to see if everything was stated correctly. It was. The buyer did everything right. I trusted that Ebay would do everything right as well. And now I wonder how it is possible for Ebay to make this mistake in an automated process. Of course, I demanded a refund for the shipping label wrongly created by Ebay. Unfortunately, the application for this was rejected. Now I wonder if anyone here has experience with faulty labels from Ebay and how I can get my costs reimbursed? I also wonder why something like this happens at all. The buyer’s address just needs to be transferred. Maybe someone here can help me. I would really appreciate it.

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Shipping labels incorrectly created by Ebay | Sell | eBay Germany