eBay withholds money despite receiving a positive rating | Sell

6mysteria6 · 2025-12-01T14:46:45.145000Z

Hello everyone,I shipped a package to the USA. To a post office box. The buyer has already picked up the package from the post office box, but there seems to be an error on the USPS site, since it still says "please pick up package".The buyer therefore wrote me a positive review as extra proof.Since the money is still being withheld, I contacted eBay customer service and asked for it to be released.Short version of the reply: Even if you've already received a positive review, we will keep your money because the shipment still shows "not delivered." Contact DHL.DHL says it's not their problem, but USPS's.So honestly. Even though receipt was confirmed by the buyer, am I now probably not getting my money because of an error by USPS? That really can't be right!

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eBay withholds money despite receiving a positive rating | Sell | eBay Germany