eBay isn’t interested in seller protection? | Sell

still.fly · 2025-10-03T20:13:45.956000Z

First of all, hello to the forum. I’ve never found it necessary to write a post in my 19 years as an ebay member, but that changed today. The following happened:Buyer (presumably from abroad, because the location is Denmark, if that’s true) buys a brand-new iPhone. The address on file is a forwarding company named Forward 2 me in Schwedt. (The buyer’s name was also provided). The package is sent insured with DHL and the tracking number is provided immediately. The package demonstrably reaches (ebay also informed me of this) the forwarding company address given by the buyer. And from here it gets weird: Four days later the DHL status changes to: "Package does not meet the shipping conditions and is being returned to the sender." That was 4 days ago now. So far no package has shown up at my place. The buyer opens a case for an item not received and gets a ruling in their favor, among other things because it says I did not provide current tracking data? Uh, yes I did. Unfortunately the status has just been stuck at "open" on DHL’s side for days.Regardless of the fact that I am a private seller and therefore the risk lies with the customer, haven’t I fulfilled my part? The phone was sent insured, a tracking number was provided, and the customer’s stated address was demonstrably reached?! An inquiry request with DHL has already been submitted. My question to you all: Has anyone ever experienced something similar and what would be the best way for me to proceed now? Thanks for your time and help!

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eBay isn’t interested in seller protection? | Sell | eBay Germany