Verification check is not shown even though all conditions have been met
Summary: nioba-watches is experiencing issues with eBay's authenticity verification not appearing for their listings, despite fulfilling all conditions and using the same template as other items where the feature works. They have attempted to relist the items without success. vera@ebay confirms it is a known technical problem being worked on. bootyooty and arri1234 express concerns over communication and resolution timelines. anubha44 shares similar frustrations with their listing, seeking urgent help for the issue.
Hello everyone,
Since eBay Support unfortunately can’t help me any further, I’m trying my luck here. I listed the following item with the same template as all the other items, and all the conditions for the authenticity check are met ->Rolex Datejust 41 126300 Green Mint Oyster 2025 Full Set | eBay.de
Still, the authenticity check is not being shown.
eBay tells me it’s due to the "shipping or location", but that is the same as for all the other listings, and the authenticity check is offered there. At least for some, although I have this problem with other listings too and can’t figure out what’s causing it there either.
Even relisting the watch multiple times didn’t help.
What else could it be?
Thanks and best, Nico
anubha44
·1 month agoJust to add: I have relisted the item several times now. Nothing is working. The Echtheitsprüfung label did show up while creating the latest listing. However, it is gone again once the listing is officially online. PLEASE PLEASE PLEASE get my listing corrected.
Artikel Nr 128077550532
anubha44
·1 month ago · EditedHello, I have the same issue. Been going in circles with the ebay help team. This is extremely frustrating. When will a solution be available?!
vera@ebay
·1 month ago · EditedHello @nioba-watches ,
Thank you very much for your post.
The reason for this is a technical problem that is already known to us and that is already being worked on. Please be a little patient here until the problem has been fixed.
@bootyooty thanks a lot for tagging 😊
Best regards
Vera
bootyooty
·1 month agoGood morning @vera@ebay could you take a look please? Technical problem like a few days before?
arri1234
·3 weeks agoHello, when will we finally have solved the problem and how will those affected be informed?
perfect-sally
·3 weeks agoWe users don’t know that in the community, and affected people have still never been informed when something started working again. Just keep checking and testing over and over.
nioba-watches
OP1 month agoHere are the other listings where I have the same problem:
Breitling SuperOcean 300M A17375 42mm Full Set original invoice extra strap | eBay.de
Grand Seiko Automatic SGBR057C 9S65-00C0 39mm Full Set revision 2025 at GS | eBay.de
Omega Seamaster Professional 2541.80 Quartz 1999 Full Set 41mm Blue | eBay.de
Airain Type 20 Militaire Green 421.481 Limited Edition 134 pieces Full Set | eBay.de
Sinn 103 St Ty Hd Limited Edition 1000 pieces hand-wound 41mm Full Set 2024 | eBay.de
nioba-watches
OP2 weeks agoThe bug still exists, unfortunately, and customers are still asking for this… When will this finally be fixed?