Objection to return request, no response so far

Question

Case no.:  5375832312 Hello everyone,  after eBay had already wrongly sided with the buyer and I lodged an appeal against this decision, eBay did not get back to me within the specified 48 hours. The buyer and I both live in Germany.The appeal was submitted on 19/03, and on 22/03 I received the acknowledgement message from eBay. Since then, no further response. I am now hoping for a prompt resolution.  In addition, the buyer has not yet returned the item either, but...

selina_b@ebay · Accepted Answer

Hello @wilderwilli45,    many thanks for your post.    The buyer protection case was closed in the buyer's favor on 19/03, as we asked you on 14/03 to send your buyer a return label, which you did not do within the 5 days.    I am upholding your appeal, since your buyer has not returned the item yet.    The refund should be visible to you within 48 hours.    @perfect-sally Thanks for tagging 🤗   Best regards  Selina&nbsp...