Recipient data incomplete, buyer not responding, deadline is running out
Good day everyone
I sold an item, and of course the shipping deadline is running.
Unfortunately, the address is such that DHL flags an error here.
I informed the buyer of this and asked them to correct the missing details, but unfortunately they are not responding
What can be done now?
I can't send it like this, because the item won't arrive.
3 comments
grohbacher
·1 month agoHello, @kreisgutshop
I assume that you haven’t shipped the item yet because of the unclear address. @030cep10 that’s why it also can’t be sent back to the sender.
@kreisgutshop by now you really ought to know that on EBAY you’re only allowed to ship to the address specified in the checkout process. If that’s not possible, you should cancel the purchase because of an “incorrect” address (or something similar). The buyer will then automatically get their purchase price back. After that, you can relist the item and the buyer can then buy again with the correct address.
Best regards
Manfred
kreisgutshop
OP1 month agoHello Manfred
Yes, exactly, I’m aware of that, which is why I haven’t shipped it yet. I gave the buyer a deadline until today at 5 p.m.; if they don’t respond, I’ll cancel the purchase. I can prove that DHL complained about the address and that the buyer hasn’t responded to my multiple messages. B
030cep10
·1 month agoIf DHL can’t make the delivery for the reasons you mentioned, the shipment will be delivered to the sender указан? Should your buyer keep playing dead, you can reverse the purchase and refund the purchase amount, then relist the item. For the shipping costs you covered, you’ll need to come to an agreement with the buyer or you’ll have to cover them yourself. V.G. 🐨