Experiences with large letter shipping and buyer concerns | Sell

trueli_99 · 2026-07-05T06:54:48.702098Z

Hello everyone,I’m facing a challenge and hope for your opinions and experiences. I sent an item as a large letter, but the buyer got in touch because it still hasn’t arrived. I’ve requested tracking from DHL. That will take some time. However, the buyer is already asking for a cancellation and refund. I can understand that, and I’d be happy to comply with this request. But what happens if the purchase is now canceled and the money is refunded, but the item then arrives later anyway? How do you handle situations like this? Please share your strategies and experiences in dealing with such cases.Thanks in advance!

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Experiences with large letter shipping and buyer concerns | Sell | eBay Germany