Wrong case decision | Sell

wurzel1267 · 2025-12-10T06:45:57.010000Z

I sold a bicycle battery. The buyer made price suggestions. I agreed to them. The item was sold. Very cheap for the buyer. I had described the item properly. I also excluded exchanges and warranty, since it was a private sale. I had forgotten to include the service documents for the bike relating to the battery (two sheets). I had packed the battery in a manufacturer’s original package, however the packaging was not the original packaging, because there wasn’t one; after all, the battery was originally in the bike. So I used the packaging of a higher-end battery. Then it started:1. The buyer complained that the packaging did not fit the battery.2. The buyer complained that the documents were missing.My proposed solution for the buyer was: I sent the two sheets by email and told him that the packaging had nothing to do with the item, of course.3. The buyer now complained about the battery capacity, allegedly it only lasted 30 km. My proposed solution again for the buyer was: I told him that he has to charge the battery before use and that various factors affect capacity. Also that I was able to ride between 70 and 100 km with the battery in normal mode.4. The buyer complained again now. He had read out the battery and supposedly realized that I had done chip tuning and would find ways and means to report the purchase or reverse it despite the private sale. Then I called my bike dealer and described the case to him. He said: you can’t read chip tuning from the battery. Only charging cycles and temperatures. Chip tuning can only possibly be read out and proven via the motor.I told the buyer that I had not carried out any tuning and that his reading results could not be true. And that even chip tuning would not have any effect on a battery at all. Also that I would now report the case to eBay.Then I received an email from eBay with a deadline.-the buyer has requested a return. I can only accept the following points:1. Item returned by the buyer, if it is OK then money back to the buyer2. Item remains with the buyer, he receives a discount, or the full amount.I informed myself. If I do not respond, eBay will take the money back and I will get the battery back, but then I will no longer have any way to respond if the item is damaged. If he, for example, puts a brick in the package.Only if I agree to the return can I, for example, film the return while unpacking and check the condition and then inform eBay of the situation.I never received a message from eBay regarding my report. I also don’t understand why the buyer can return the item. The entire correspondence was conducted via eBay and is therefore traceable. Apparently eBay doesn’t care how they treat their sellers. I clearly recognize a pattern here among buyers. Some buyers apparently know exactly how eBay handles things and shamelessly exploit this. First they try to get another discount, and if that doesn’t work, then they go for a return.Once again I am utterly disappointed in eBay. I have now deleted my other items and prefer to sell them via [nicht auf eBay].

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Wrong case decision | Sell | eBay Germany