Help?! Bad customer service | Sell

kimk_2013 · 2026-06-19T18:23:49.833309Z

Good day,I’m hoping for more experiences and maybe some solutions too. The problem is as follows:I sold a new car accessory part on eBay. This part was, as mentioned, new and in its original packaging. Since this was a private sale, of course we excluded warranty, guarantee, and returns.Shortly after shipping, the buyer complained about the part and claimed it was cheap Chinese junk and broken. Again… it was a new part and unused. Now, after a long back-and-forth, eBay allowed the buyer to return it and froze my account and money. Of course I called eBay right away and explained the situation in detail. An Erik from customer service reassured me and said I was right. He assured me that the negative review would be deleted and the money would be released. Unfortunately, that never happened. Instead, I got my sold part back. It is also clearly and plainly visible here that the supposed defect was only an excuse from the buyer, because otherwise he would have had no chance of returning it. It’s an ignition coil that, at the factory, is greased on the spark plug connector for new parts. Naturally, that grease smears off directly after the first installation. But that is not the case here! Apparently eBay doesn’t care. Account still blocked and money gone! What options do you still have?

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Help?! Bad customer service | Sell | eBay Germany