Buyer claims the item never arrived (after almost 3 weeks!) and is only just getting in touch now...
Summary: kaleu06 expresses frustration over a buyer claiming not to have received a purchased item despite no prior communication, and criticizes the platform for allowing claims without direct buyer-seller interaction. Other participants discuss potential solutions, such as using tracking numbers and submitting inquiries to the shipping provider. *sweet-melody* advises that eBay typically favors buyers in disputes without tracking information, suggesting a course of action to potentially resolve the issue. The discussion reflects concerns over platform policies and communication between buyers and sellers.
Hello.
With the number of topics, I’ve lost track a bit. So I’m starting a new topic now, sorry...
It’s about the fact that a case was opened by the buyer and eBay is now withholding my payouts until the matter is clarified. I have to respond by August 12, but I only have 3 options to choose from. Message the buyer (which has already been done and we’re now arguing), issue a refund, or provide tracking information (which isn’t possible because it was uninsured standard shipping). I’ve already explained the case to eBay itself but haven’t received a reply yet.
So, on July 21 I sent the buyer a message informing him about the shipment.
My listings always explicitly state that it is standard shipping (unless otherwise specified), but that I also offer insured shipping on request if the costs are covered and that they should please let me know this in a message. I received no message, so the item was shipped as usual, completely normally. Since he also didn’t contact me, I assumed until recently that it had been delivered successfully! Only now, on August 7, did he write that he hadn’t received anything...
When I asked him why he only got in touch now, he replied that he hadn’t been home at all over the last few weeks and could only now go through the mail.... I saw that in July he made over 50 purchases here and apparently received them without any problems... even though he supposedly wasn’t home and is only now going through the mail....
I am only responsible under Section 447 of the German Civil Code (BGB) for handing the shipment over properly to the shipping service provider, not for delivery itself. The shipping risk lies with the buyer. And he also has to ensure that successful acceptance takes place. For example, in case of absence, by leaving a note or something else for the courier, or by instructing neighbors, or similar...
My first assumption, of course, is that he is trying to abuse buyer protection here.
Right now I imagine it like this: either it really was lost in transit and we can no longer trace it, or he received the item and is now trying, as mentioned, to abuse buyer protection this way. Because why would I only get in touch almost 3 weeks later and not send any messages etc... ?
Or it was delivered during his absence, as he says, and then something happened to it on site.... However you look at it, once I handed it over, it was no longer in my hands what happened to it in transit or on site.
The problem I have is that I also no longer have any proof of posting, i.e. the receipt from the post office, because as I said I assumed after almost 3 weeks that it had been delivered successfully if nobody contacted me early on.
Has anyone here had experience with something like this?
*sweet-melody*
·2 months agoHello @velvetcrowe88 !
If you ship without a tracking number, eBay will always rule in favor of the buyer
and you'll have to refund.
Why don't you file a tracing request.
Good luck!
hasjana
·2 months agothe EP is from 10/08/2025 😀
*sweet-melody*
·2 months agoThanks @hasjana , I missed that. 🤣
be-mm-do
·8 months agoHi, about 3 months ago I was in exactly the same situation—only with the difference that I bought the label through eBay. (Maxibrief, item value was 13 euros) It still didn’t help. I lost both the item and the money. After the case was opened, eBay decided in favor of the buyer, despite the eBay label and all the proof, including correspondence. Unfortunately, the tracking only ever showed... status open. I can’t be blamed for DHL not doing a scan. Even an appeal against this eBay decision turned up nothing different. All that would be left for me would be a private lawsuit in court.
(but please not for 13 euros???)
eBay’s supposed seller protection is, for me, nothing but pure scam.
Unfortunately these cases are not isolated incidents, but are increasing more and more. (and it opens the door wide for certain people who insist on choosing the cheapest shipping—someone might think there’s something fishy going on)
petersmodellbahnstuebchen
·8 months agoHi @be-mm-do
what happened to you about 3 months ago can only be judged retroactively with great difficulty.
You also don’t say which shipping method caused your problem, regardless of where or from whom you bought the label.
I myself only ever ship domestically by DHL parcel and don’t have such problems. I do often get asked whether I could send one or another item (sometimes < € 2,00) more cheaply by letter. But these are always declined, politely but firmly, with reference to eBay seller protection.
Instead, I always point out to customers that they can buy > 100 items for the same shipping costs.
be-mm-do
·8 months agoHello Peter, shipping was as a large letter - it also says so above :-) . It only goes via DHL/ Deutsche Post (2.80 euros)
Best regards from the Geest
petersmodellbahnstuebchen
·8 months agoHey @be-mm-do
I missed the large-letter mail, sorry. ☹️
However, the "seller protection" does not protect you in the event the shipment is lost, especially if you do not have proof of delivery and handover.
be-mm-do
·8 months agoI know that too, but I can’t do anything about the shipping service provider not having done any further scan. All it said was that the item was shipped or something like that, and then, as already written, status open—nothing about delivery or anything similar. (What was odd about the whole thing was that the other 2 large letters with the same shipping method and date arrived properly and were shown as “delivered.”) I could send you the entire correspondence, but that would be too much for this thread and would be too much effort for me. I had enough stress with it and am done with it now and just have to take the hits.
But here’s the best part: I had filed a request for investigation and the day before yesterday! after more than 2.5 months I got the notice....the item was delivered. But since the whole thing was so long ago now, eBay’s decision stands. It only puts my conscience at ease—nothing more.
On the other hand, I also found that DHL/Post doesn’t always indicate delivery when it’s delivered. So I wrote to the buyers—and lo and behold, the item had long since arrived—without you being able to see that on eBay. Sometimes you only know that once you receive feedback. Unfortunately, hardly any buyers leave feedback these days. It used to be different!
So, that’s done for me now......VG
kaleu06
·8 months agoHello @be-mm-do ,
sorry, for me it’s not done 😅
No, nonsense, finish with it, that’s right!!! 👍
I just wanted to add that for a while now, with large letters and maxi letters,
I use stamps WITHOUT QR code AND stamps WITH QR code on one shipment,
and photograph the QR codes.
Admittedly, you only get basic shipment tracking and, according to Deutsche Post, no
delivery notification (but I have already received one), but it seems to deter the mailbox emptier
(no idea what these employees are called, they don’t have a yellow post van) and the buyers
when there’s a QR code on it 🤷🏼♀️
That reminds me... presumably it would be EVEN more effective to send buyers the QR code stamp photo
😁
By the way, I’m already waiting again for a shipment (presumably a small envelope and
without tracking) from a commercial seller that was supposed to arrive on 20/01.
I should already report that to eBay now, right @voli-maus ?
Have a nice day everyone 🙋🏼♀️
donnti21717
·8 months ago@kaleu06
you wouldn't believe what all I've already done🙈,but it's all for the 😼.
even the picture with QR code stamp photo of the packed, ready-to-ship goods didn't help at all.
Just forget stuff like that,it only costs nerves and time.....
imperial-modellbau
·10 months agoHello @kaleu06
yeah sure, I know that - it was just to back up the argument about insured shipping!😉
You know, I do understand that one should always try to see the good in people - but eBay has successfully cured me of that over the last few years. 🙄
By now every idiot has figured out how to grab goods here for free without any problems.
Admittedly, I very rarely have to deal with such types with my offers, but I read a lot here about such things and can very well empathize with the feelings of sellers who’ve been ripped off.
The whole thing could only be resolved by ALL sellers charging shipping costs, and that can only work if eBay makes insured shipping mandatory!
And eBay wouldn’t even touch this topic with a ten-foot pole! ! !
Even though that would by far be the most elegant solution and, among other things, would save a great deal of manpower and hassle on eBay’s side.
If they then, as with many other things, oriented themselves on their role model and sponsored shipping for Plus members, that would even be a win/win situation.
But why am I even thinking about it - that’s not going to happen - so whatever!
By the way, I only just noticed that you sell exclusively new goods as a private seller.
That rules me out!
kaleu06
·10 months ago@imperial-modellbau Sorry, but only new goods is not correct 🙂
terri131719
·10 months agoThe whole thing could only be resolved if ALL sellers charge shipping costs, and that can only work if Ebay makes insured shipping mandatory!
And Ebay won't even tackle this topic with a pair of coal tongs!!!
Yes, unfortunately!!!
By the way, I only just now see that you sell exclusively new goods as a private seller.
Nope, it's a collection liquidation - the minis aren't full, they're fogged up ...
"After moving into a small attic apartment, I unfortunately have to part with many things from some of my collections because of lack of space."
kaleu06
·10 months agoAnd yet another one 🙁
Dear folks, it seems to have become fashionable to claim that you didn't receive an item!
For me, a buyer first didn't pay - and of course didn't respond to my two emails after the purchase either - then I sent him an invoice, which he then did pay.
I send the item off on Sunday, and on Thursday I get an email from eBay saying "Buyer said he did not receive the item. Please clarify this".
Once again, it gets reported to eBay instead of getting in touch WITH ME.
Why can't eBay program it so that the eBay report is blocked as long as the buyer has not contacted the seller???
Of course I wrote to the buyer immediately, but you can already guess it: NO RESPONSE AGAIN !!!
🙁
Today another reminder from eBay, saying I should please CLARIFY it.
HOW AM I SUPPOSED TO, IF THE BUYER DOESN'T RESPOND ???!!
He just waits calmly and then, because I didn't clarify it, gets his money back.
Great !! 😤
Maybe @miriam@ebay.de can help?
Many greetings to all of you 🙋🏼♀️
I'm so old, I used to play outside as a child.
oskar_der_wikinger
·10 months ago@kaleu06
you only need the shipping receipt, i.e. upload the tracking number and the matter is settled, and the status can be viewed.
imperial-modellbau
·10 months agoHello @oskar_der_wikinger
I’m afraid that’s exactly where the problem lies!
Let me guess @kaleu06
You sent it uninsured, right?
By the way, how did you send it “on Sunday”?
As for your question about how you should respond.
If the buyer opens a case and you reply in that case yourself, then the buyer has to respond again first. If they don’t, that works in your favor!
However, if it’s as I suspected above, namely sent uninsured, then unfortunately you don’t really have a chance! ☹️
kaleu06
·10 months agoBut you do know that, Andy @imperial-modellbau 😉
"Sent on Sunday" is very easy — you just put a stamped letter
into a mailbox.
(I won't even mention that almost all commercial sellers "ship" insured parcels
on Sundays and at night too).
The buyer has never responded to my emails; I ALWAYS send one after the purchase
and one after shipping.
In this case, another one after the buyer opened the case and another a few days
later. That makes, all in all, 4 (!!!) messages with no response.
As I said, he knows he'll get his money back anyway.
It's not about the few marks (I was almost going to say 😄) from this listing,
but generally about the scam of reporting the item as not received.
The item description, where I offer several shipping options, isn't read by
anyone anyway, especially since for smartphones the Buy option comes FIRST and the
item description comes AFTER that.
So why do I even offer different options, phrase everything also
for not-so-bright people so that no misunderstandings arise, etc. ...
For many listings it just says XXX with Y ml of Z.
I know, I know... "my own fault" if I don't ship insured, but if an
item costs €1.50, nobody pays €4.15 for a registered mail delivery with proof of delivery
(€1.80 for a large letter + €2.35 registered-mail fee)
AND NOT TO FORGET: THE BUYER DIDN'T PAY FOR DAYS
(2 x €1.50 + €1.80 postage), only after I sent him an invoice.
Couldn't I have reported him then too?
I'll take a look at the link from @verena@ebay , thanks for that 💐
By the way, do I actually have to explain the postage costs to buyers?
They can look it up on the internet themselves, can't they?
Thanks a lot for your reply, Andy 🙂
terri131719
·10 months agoI would consider using registered mail with proof of delivery.
If that’s too much for someone, then ... let’s leave it at that 😉
I don’t just buy one vial either. Well, I do...
voli-maus
·10 months agoHi @terri131719 ,
for some collectors, a vial like that can be interesting.
terri131719
·10 months agoI know, I had understood that and taken it into account.
Then I'll look for some company for it - and if I'm collecting, I'll order a package. That's what I meant.
kaleu06
·10 months agoRight! But I didn’t have that with the old stamps without a QR code 😒
I’m so stu... and I trust people 🙄
verena@ebay
·10 months agoHello @kaleu06,
Thank you very much for your message!
In principle, buyers are not obliged to contact the seller before opening a request on eBay, which is why we do not have this process in place. In fact, this is even the process we here recommend to buyers if they have not received their item.
After a request has been opened, as the seller you always have 3 business days before a buyer can get us involved and use their buyer protection. During this time, you have the opportunity to get in touch with your buyer, provide tracking information, and help them receive their order.
The information you provide during this time will be taken into account when the buyer protection case is processed. So if you can prove delivery with this information, the case will also be decided in your favor without a response from your buyer.
Here you can find helpful tips for handling requests about items not received.
Best regards
Verena
kaleu06
·10 months agoHello @verena@ebay
many thanks for your detailed reply, but as I already wrote above to @oskar_der_wikinger :
no proof for the old stamps without QR code 🙄
terri131719
·10 months agoWhat was it then?
The two vials?
kaleu06
·10 months ago@terri131719 No, the two WW A7 notepads.
katzenjogi
·11 months agoHello @velvetcrowe88
I’m a bit late to the party - but basically eBay ruled in the buyer’s favor because you can’t actually prove the shipment itself. In principle, the BGB is responsible for cases where the item gets lost in transit, meaning the shipping risk has then passed to the buyer, provided you can credibly show that you actually sent the item. Of course it’s easier if you have a posting receipt. Without a posting receipt, eBay generally assumes the item was never shipped at all, so the shipping risk never even passed to the buyer in the first place, and therefore refunds the money to the buyer.
From that perspective, it makes perfect sense that eBay almost always decides in favor of the buyer in cases like this - BGB or not...
kaleu06
·11 months agoHello again @katzenjogi .
The BGB, exactly. Usually up until now, it was enough - on the lines of 'credibly assure' - if one was perceived as an honest person. Today you probably have to have someone film you (everyone has a smartphone, after all) handing over a sufficiently stamped package at the post counter, preferably with recipient and sender in large print, but no, wouldn't that violate data protection?? 🙄
So I can understand and relate to @velvetcrowe88's frustration all too well!
Where did the fun go? Selling on eBay used to be FUN for me many years ago.
But when I started again a year ago, because I had to move into an even smaller
attic apartment due to owner-occupancy, I noticed how brazen and demanding people have become.
Of course not all of them, there are still some really nice ones, but the majority are impatient and, as I said, demanding, don't reply to messages and, I suspect, don't even read the item description, where, for example, various shipping options are offered (hello @velvetcrowe88 ).
No contact is made WITH ME either, but instead a complaint is filed with eBay that an item hasn't arrived. Me ---> 😮
Oct. 01 purchase --> thank-you message + shipment is on its way as quickly as possible. NO RESPONSE.
Oct. 02 shipping --> shipping message + hope you enjoy it ... NO RESPONSE.
Oct. 03 holiday
Oct. 04 Saturday (on top of the usual volume, the post office has to catch up from the holiday)
Oct. 05 Sunday
Oct. 06 Monday, not a peep
Oct. 07 message from eBay saying that a seller reported your shipment had not arrived.
THEN I have to stay calm and friendly, even though I'm disappointed/hurt and later annoyed!
Explain what was written above and say that we should be a little more patient, and that the shipment will definitely arrive tomorrow or the day after.
A day or two later I get positive feedback from the buyer, but still not a word to me. I write to her saying that I saw this, and I'm glad the item arrived.
Then she snaps at me (in capital letters) asking why I still hadn't left feedback!
I couldn't have, because with an 'open case' I am blocked from certain options.
I can only repeat myself: where did the fun go?
Best regards to you all 🙂
*sweet-melody*
·11 months agoHello @kaleu06 !
Was there ever any talk of fun here? We're supposed to *BUY* and *SELL* here
If fun gets added into the mix now too, I'm afraid eBay might still
find a way to charge fees for that too.
A not-so-serious thought of mine.😇
petersmodellbahnstuebchen
·11 months agoHey @*sweet-melody*
Thank God you didn’t explicitly mention the amusement tax, then the state could collect it directly via Ebay. Don’t give Lars Klinbeil any new ideas either.
kaleu06
·11 months agoHello @*sweet-melody*
Well, what can I say about that... something like my workplace, where I
have to get annoyed almost every day, should never have become eBay! 🤐
But I did understand you (!).
Best wishes 🙂
katzenjogi
·11 months agoHello @kaleu06
a lot of things used to be more fun for me too - maybe that also has to do with age.
I’d already typed out a longer text now too - I do tend to ramble a bit, especially when I think back to the good old days....
A lot has changed on eBay now, and I don’t feel like adapting, which is why I don’t sell anything here anymore.
I do have to admit, though, that I’m not quite as quick with ratings anymore. But when I communicate with sellers before or after a purchase, I’m always polite and to the point. I’ve also experienced, especially in the last few months, that inquiries get zero response, and then my interest in certain items drops to zero as well - at least with those sellers.
kaleu06
·11 months agoHello @katzenjogi ,
I don't think it has anything to do with age, but rather with how people deal with each other these days. Rude, disinterested, demanding... what good is supposed to come of that?!!
Everyone addresses you informally, looks at you in a hostile and aggressive way, even insults you, pushes you aside
or gets in front of you. Hardly anyone can speak proper German anymore (let alone grammar),
and on TV there are daily shows that still support all of that. But incorrect German is
spoken today in all TV categories, sad as it is! Seems to be of no concern to all directors - whether feature film,
series, documentary or talk show.
Oh oh, now I'm rambling 😅
I quote you: "...when inquiries get zero responses, then interest in certain articles is also at rock bottom - at least with these sellers."
Exactly, I completely agree 👍 Then I feel taken for a fool and don't buy from that seller! If they don't think it's necessary to respond to inquiries, then so be it.
But: if that happens three times, I already don't feel like sending an inquiry at all.
Best regards 🙋🏼♀️
terri131719
·11 months agoYeeeah, I totally get you too !!!
It’s not like it used to be anymore ... I started here in 2008.
Neither when selling nor here when writing.
So much that’s been changed, reformed, shrunk ...
The new buyers have a pretty explosive set of expectations.
And certain things have been opened wide up.
I - 60 - only buy now, write a little still - trending less, I don’t use the app.
It’s become too "lopsided".
Oh - messages used to be shown "back then" with a marker too. These days I find them in my email inbox.
And the café is dead too...
kaleu06
·11 months ago@terri131719
I signed up for ebay in 2002; back then the young buyers who are so demanding now
weren't even born yet.
Unfortunately, they were raised by their supposedly so overwhelmed parents
to get everything they want, so they’d finally be quiet.
But that’s a different topic, even though it belongs to what has made the world so
free of fun and joy.
Me, me, me, and as much as possible yesterday and for free. No appreciation, no
patience, no “saving up for something” that you’d like to have, thus no
anticipation/no enjoyment for long/no suspense and, as I said, no appreciation.
Greeting, saying goodbye, polite asking, friendliness... there is none or
hardly any, why bother? It doesn’t bring me anything/no advantage 🙄 It’s horrible!
I don’t use the app either, I don’t have a smartphone.
Messages are displayed at the bell in the top right with numbers.
That still exists 🙂 At least on my laptop screen 😉
I don’t know whether that exists on smartphones/iPhones 😅
I don’t know the café, and this is my first time writing in the community.
Best wishes and a good start to the week 🙋🏼♀️
voli-maus
·11 months agoHm, well, there are also young people who know how to say hello, @kaleu06 .
And there are older people who don't want to or can't say hello.
kaleu06
·11 months agoSure 👍 That’s why I also wrote "often" above instead of always and "not or hardly" 🙂
Best regards 🙂
terri131719
·11 months agoEven if I often seem or am "wanzig" - I've really gotten one thing right 😅
My eldest is 39 and really turned out well.
Her little one is eight and she's learning proper manners too 😎
😊
velvetcrowe88
OP1 year agoFirst of all, many thanks for the replies. Especially for the detailed message from "gebraucht-ist-gut".
Today the decision went in favor of the buyer... as expected from your replies, unfortunately... I’m angry about this decision. Of course it was stupid of me to send it uninsured. I don’t use ebay through an app and thought you needed a printer to use ebay shipping labels, which I don’t have either. I do everything the old-fashioned way. I pack the stuff and take it to the post office. Done. Well, up until recently I still believed in people, but it’s really getting worse and worse. The fact that I had explicitly written in my description that it’s standard shipping, i.e. uninsured, but that I offer insured shipping on request, apparently bit me in the **ouch** in the end. People who read that and are dishonest use that out, and sadly I really get the feeling that the buyer deliberately took advantage of that. Why else would I wait 3 weeks and not get in touch after 3 days at the earliest, up to a week? Shop like crazy here in July and then answer my question with "I wasn’t home the last few weeks" sorry... smells fishy to me.
Thanks to your messages, I’ve now learned more about these labels and I’ll try that out... Otherwise, apparently you can’t send anything with cheap standard shipping anymore.... I’ve downloaded the app now. Until now I’ve always done everything myself and the items still arrived. But yes, once bitten, twice shy...
sigiskartenshop
·1 year agoHello, if you don't have a tracking number, he gets the money. That's how eBay does it. Or if you bought the stamp through eBay, that is enough
kaleu06
·11 months agoHello 🙂
And what if you still use your own stamps without a QR code?
You can’t just throw all of those away 🙁
You can’t just force us to buy shipping labels on ebay.
For that you’d need a printer and, for sure, a smartphone too, right?
I don’t have either. (yep, there are still people with an old button phone!!!)
Best regards!
perfect-sally
·11 months agoWell, if you can't prove shipping and delivery just because you don't have a printer and still have some leftover stamps, then you have to expect losses.
Nobody is forced to buy anything from a particular provider; if you simply don't comply with that or can't comply with it, then you're out of luck.
But apparently you already have a PC and as a private seller can sell 58 new items out of 58 active listings.
At some point, wouldn't it be enough to buy a decent smartphone or a printer.
kaleu06
·11 months agoHonestly, I figured you'd chime in.
Even though I don't understand why you, as a "pro mentor," are against me, since first of all I've never done anything to you, and secondly you should be on my side, helping me, for example, with the question I opened today, shouldn't you?
If people would buy the 58 articles, I could probably pay for 1/4 of a smartphone with it,
I need the rest for rent, because with my small disability pension, after all the increases in base rent, utility costs, and food, I can't make ends meet anymore.
So you should keep your snide remarks to yourself and remember that severely disabled people, those of limited means, elderly people, or similar people not so favored by fate also sell their things here.
Don't always think negatively, not all people are bad.
"Just because you don't have a printer..." ...honestly, anyone who talks like that must be really well equipped at home.
You must still be very young.
katzenjogi
·11 months agoHello, the QR code only helps you if you bought the stamps directly from eBay - then you do have rudimentary basic seller protection, provided the value doesn’t exceed 20 euros including shipping costs - and of course you have to hand the letter in at the post office and not drop it in the mailbox....
kaleu06
·11 months agoHello @katzenjogi ,
if you buy the stamps on eBay and only have rudimentary basic seller protection,
you might as well skip it, don't you think?
gebraucht-ist-gut
·11 months ago@katzenjogi : just to correct that again:
It makes no difference whether you hand it in at the branch or drop it in the mailbox - the first scan takes place at the distribution center - both submission methods go there.
gebraucht-ist-gut
·1 year agoHello @velvetcrowe88 ,
In short, you are right with the BGB.
But you can only enforce that outside of ebay.
Here, an intermediary (ebay) was brought in, so to speak as a mediator, and that under its own terms and conditions, which both sides accepted (seller / buyer protection).
Are you talking about your last sale?
That was only under 20 EUR in total.
Then you hopefully bought the shipping label through ebay, because then seller protection would kick in.
If you bought the label outside of ebay, unfortunately it looks bad, and the buyer gets their money back.
terri131719
·1 year agoBasically, back then I always sent everything insured if it was over about 10€ - that’s always been the case anyway.
If that wasn’t worth it to someone, then they just didn’t buy it.
Strangely enough, in FB cat or dog groups, lost goods are very rare ... here, unfortunately, it’s a mass sport.
However, there are also over-the-top grabbing reflexes among the delivery people. Depending on the box and so on 😎
velvetcrowe88
OP1 year agoYes, that was exactly it... So far I’d never had any problems with old-fashioned standard shipping. And I just found it very strange that someone only gets in touch 3 weeks later... If I were the buyer, I would have messaged by the 4th or 5th day at the latest and asked what was going on... and some of the statements don’t make sense when you look at the profile and take the time period into account... It may well be that he really didn’t receive anything because it got lost on the way.... but after the exchange of messages I don’t believe him, sorry. And then he should have gotten in touch much earlier.
Now I have no goods left and no money either. I’m sure that’ll make him happy.
Yes, it’s “only” about 20 €. The one game alone is already worth that much, and I’d already gone down another 5 € from the original price by accepting the price suggestion... Do you really still need that kind of thing?
After this story, I’ll only ship insured from now on. I used to have the experience that people tended to buy where cheaper shipping or even free shipping was offered...
And even with this eBay label, if something happens, you’re still not protected in the end. Because then the shipping risk lies with the seller. Sure, then I can prove that I sent it, but in the end I still take the loss. Maybe someone who knows more about this can explain the label to me again?
terri131719
·1 year agoThe three weeks could well be the case - happened to me last year too - it just "slipped my mind."
The saleswoman wrote asking why I hadn’t picked it up. It was left in the shop for 2 weeks without any notification.
molfish
·1 year agoSo I generally only ship insured, and for small items I include the following sentence in the item description
"I only ship insured"
Anyone who doesn't accept that has to buy elsewhere
kaleu06
·11 months agoHello 🙂
If you ship "insured only," I’m surprised that people still buy.
Most people already complain that they even have to pay shipping costs.
Ideally they’d buy everything for €1 and then want free shipping too 🙁
Best regards
terri131719
·11 months agoOh ... after 3 months, another message.
I also only buy with secure shipping.
That’s exactly how I sold too.
By bank transfer.
😎
Sooooo much disappears.
petersmodellbahnstuebchen
·11 months agoHi @kaleu06
I also generally only ship insured via DHL parcel, even for low-priced items. If someone doesn’t want that, then they simply can’t buy from me. I haven’t noticed any major competitive disadvantages so far.
If the price-performance ratio is right, customers are also willing, in my experience, to pay for secure shipping.
On top of that, I offer combined shipping without additional shipping costs. I think that’s fairer to the customer than including the shipping costs in the price and then offering free shipping.