Buyer claims to have returned the item | Sell

paul.a.h · 2026-05-25T15:31:03.562000Z

Hey, I recently sold a graphics card on Ebay, it then went to Bulgaria and the buyer said it doesn't work. Then he just claimed that he had sent it back and provided a tracking number. But on the one hand that's for a registered letter (so a letter lol) and it goes somewhere near Frankfurt, the destination address is just a long number, so nothing specific. Unfortunately, Ebay support doesn't help at all though, they think that the tracking number proves that I received the package (which is exactly not the case) and now I'm supposed to pay Ebay back the purchase amount. Support in Germany has no decision-making authority in this case and US support contradicts itself, but above all doesn't help either. Is there anything else I can do?

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Buyer claims to have returned the item | Sell | eBay Germany