The buyer unfortunately gave me a negative rating right away without contacting me first. After getting in touch, we reached an agreement and he wanted to withdraw the negative review. I sent a request for a change, he writes: Great, the email with the link arrived yesterday after all. Unfortunately it doesn't work. When I click on "positive," the page simply reloads without changing the review. In the comment window I can enter something, but I can't submit it. Tried x times.. 🙁What do we...

Hi @jqp102 the buyer only has 7 days to accept the change, and the change itself is only possible within 30 days after submission. Are these deadlines being met? then the question would be, is your buyer using an app or a browser? If it's the latter, he should try it. 1. log out2. close the browser3. clear the cache and delete cookies4. restart the browser5. log in again and try once more eBay is prone to junk data and then some things stop working.

Buyer wants to, but cannot technically carry out the review change request | Sell

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Buyer wants to, but cannot technically carry out the review change request | Sell | eBay Germany