Buyer reports wrong purchase after the item has already been shipped. | Sell

murmu67 · 2026-02-20T10:05:07.933000Z

Hello to everyone who’s around here.Is there a new scam to annoy sellers? Initial situation:I sold an item via price option, the buyer was the only one who received this option and had also already been watching it since December 2025, the buyer accepted immediately and paid right away too.All relevant details about the item are clearly shown in the listing, and if anything were missing, an email could be sent. (That’s also stated in the listing)The item was packed, tracking number generated and shipped.Out of courtesy to the buyer, I informed the buyer by email that their item was on its way, including the tracking number.3 hours later, the buyer gets in touch with the reason that the purchased item is not the size they were looking for.The sold item was never manufactured worldwide by the company as a kit in any other size.I’ve now reported the buyer and am waiting for a decision.They’re also already on the block list. What experiences have you had with such or similar problem cases?

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Buyer reports wrong purchase after the item has already been shipped. | Sell | eBay Germany