I sell a brand-new item in sealed packaging. After a few days, the buyer contacts me and asks for the invoice so he can use the manufacturer's warranty. In the chat history, he admits himself that he damaged the item!Before I could do anything, he opens a return case on eBay. Of course I file an objection with the screenshot from the chat. Even so, eBay sticks with the decision that the buyer gets his money back.I honestly don't understand the world anymore...This was definitely the last time I...

Hello @pripa11ef, The specialist department has arranged a refund for you and also removed your defect for this case. Best regards Vera

Buyer abuses the return policy and is in the right | Sell

Buyer abuses the return policy and is in the right | Sell | eBay Germany