Hello community, I need help please, I received a refund request today because the buyer supposedly did not receive the package. According to Hermes tracking, the package was handed over on 1/6/26. This is also visible on Ebay. I don't understand that Ebay is now putting the knife to my throat to refund the buyer his money. Something is seriously wrong here. The buyer seems to be Chinese, the package went to a relay shipper in Germany. That was the address of the buyer stored on Ebay, who a...

Hello @schottl_de and @perfect-sally I've tried it very often now, but it's not working at the moment. Basically, that's not too bad for now either, since I'm not allowed to edit anything here before 28.01.2026. Please still contact Hermes to open a search request and let your buyer know. We'll see about everything else if no agreement has been reached by the deadline. Kind regards Samantha

Buyer claims not to have received the package, despite proof of delivery. | Sell

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Buyer claims not to have received the package, despite proof of delivery. | Sell | eBay Germany