Buyer says goods not received | Sell

fiffi1956 · 2026-01-11T11:54:35.361000Z

Hello To all readersI’ve been noticing for some time now that on eBay we’re getting more and more buyers who say that their item never arrived. That means with parcel shipments and DHL parcels without tracking or with untraceable goods shipments. The buyers simply say we didn’t receive our item and what does eBay do, eBay says you have to issue a refund (ridiculous). Maybe eBay should come up with something to protect sellers. So that basically means only shipments with tracking.But at the prices the delivery services charge, customers aren’t willing to pay these shipping costs either.eBay should really come up with something to prevent the seller from always being the one who gets the raw end of the deal.Because an investigation with the delivery services always takes a long time, and by then eBay has already stepped in and says please issue a refund to the buyer. What do you all think about that. Best regards

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Buyer says goods not received | Sell | eBay Germany