Buyer does not send item back after refund | Sell

gh4442 · 2025-12-18T17:56:32.443000Z

Hello everyone, After the buyer complained that the item was not working (although it was shipped in working condition), I agreed to a partial refund. However, this was refunded in the full purchase price minus the postage.Now the buyer is not sending the item back and considers the matter closed, which somehow is also the case because eBay oddly closed the case. I understood the procedure to be that the refund is only made once I have received the item back. For me, the system is hard to make sense of and understand. But maybe I just lack legal understanding there.In any case, the buyer now has the money and the goods. In my view, that is not how it should be.During a phone call with an eBay employee, I had hope because he reacted very understandingly and promised me to warn the buyer and threaten exclusion. However, I have my doubts that this happened because nothing has happened.The question now is. What to do? Thank you in advanceGerhard

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Buyer does not send item back after refund | Sell | eBay Germany