Package didn’t arrive | Sell

yvowie · 2026-03-19T19:29:13.590000Z

Hello, I made a sale on Ebay for more than 4,000 euros.The buyer purchased several Pokemon products.I shipped everything via DHL Express with tracking and proof of posting; the buyer knows this and reported it to Ebay that way as well.Now the package has been marked as lost by DHL.The buyer wants his money back, which I understand.DHL now says that Pokemon items belong to Valoren class 2 and are only insured up to 500 euros.Does Ebay seller protection apply here?As mentioned, the package was shipped; the scan and tracking prove that.What can I do now to get my money.Who can help me here, thanks yvo

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Package didn’t arrive | Sell | eBay Germany