PayPal buyer protection - attempt to abuse it or okay? | Sell

misstourismus · 2025-10-06T17:58:04.473000Z

Dear community,I sold two rare collectible items and packed them extremely well, reinforced twice and three times over. The buyer is obviously someone who only buys in order to resell much more expensively. After the purchase, she wrote to me saying I should pack the goods well because she "would rather not use PayPal Buyer Protection!!!". I packed both items super securely for an hour. The two parcels have now arrived and the buyer writes: many thanks for packing everything so well. I have already rated you very highly twice!. Only on one of the items did the figure come loose from the base, but since those were glue points anyway and the two parts remained perfectly intact and undamaged, that doesn't matter, it can be glued quickly (material is resin). Thank you very much!!!The reviews then also say twice: "everything arrived intact and was packaged super well!" Suddenly she writes to me again, do you think I can claim X euros from PayPal buyer protection for that one item? Because after all, it arrived in two pieces. I ask, why do you suddenly want to do that, you wrote that everything was fine and rated me very highly? It says everything arrived intact, how can you file an insurance claim if everything is fine? She replies, I have this insurance / buyer protection after all and I'll report it; let them decide whether it's justified.Then later she wrote that she has now reported it to PayPal. Leaving aside the fact that I secretly doubt that the piece actually came loose by itself, since it was packed in double-walled boxes with an insane amount of material and room to spare... But anything is possible, given how some people throw parcels around. That aside. What worries me more is that she was already talking about using PayPal Buyer Protection before the shipment. Do I need to do anything now? What would you do? Just nothing? Thanks for your feedback.

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PayPal buyer protection - attempt to abuse it or okay? | Sell | eBay Germany