Private seller: Refund from Hermes | Sell

burgomil · 2025-07-12T14:17:11.515000Z

Dear community,I sold glass as a private seller via insured shipping with Hermes. Unfortunately, the glass was broken, and the buyer understandably wants his money back and has already sent me photos as proof.How do I now get my money back from Hermes for the shipping and the damaged product?I do not want to pay for a return label, as I do not need the broken vase.What should be done so that the buyer gets his money back?Thank you very much

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Private seller: Refund from Hermes | Sell | eBay Germany