Very poor customer service! | Sell

juls93r6 · 2026-06-19T16:26:18.234681Z

Hello,I’m hoping for more experiences and maybe some solutions as well. The following problem:-My wife sold a new automotive accessory part on eBay. As mentioned, this part was new and in its original packaging. Because it was a private sale, we of course excluded warranty, guarantee, and returns. Shortly after shipping, the buyer complained about the part and claimed it was cheap Chinese junk and broken. Again... a new part and unused. Now, after a long back-and-forth, eBay allowed the buyer to return it and froze my wife’s account and money. Of course I called eBay right away and explained the situation in detail. An Erik from customer service reassured me and agreed with me. He assured me that the negative review would be deleted and the money released. Unfortunately, that never happened. Instead, I got my sold part back. Here you can also clearly see that the alleged defect was just an excuse by the buyer, because otherwise he would have had no chance of returning it. It is an ignition coil, which is coated with grease at the spark plug connector at the factory for new parts. Naturally, the grease smears out immediately after the first installation. But that is not the case here! Apparently eBay doesn’t care. Account still blocked and money gone! What options are left?

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Very poor customer service! | Sell | eBay Germany