Service status still below average despite deleted negative review | Sell

sucukandeggs · 2025-10-26T07:08:30.893000Z

Good morning everyone,I’ve had multiple problems lately with buyers that have unfortunately affected my service status:Shipping to Spain:The buyer chose letter shipping. I sent the item with video proof, but because the Spanish tracking didn’t work, I was charged. Normally, with Deutsche Post it says “return to sender,” but that wasn’t the case either.Shipping to Austria:Due to customs regulations, the shipment came back to me. The buyer received a refund, but I was still charged listing fees – I have already complained about this by email; the buyer had chosen letter shipping and should have observed the import regulations for his destination country.Shipping to Hungary:It was about a used LCD display for videography (with battery, but without charger). The buyer apparently tried to charge the battery directly via the device, which technically isn’t even intended, and then falsely claimed a defect. Now I also have to pay for the return shipping.In addition, one buyer incorrectly rated me as a “fraudster” – I was able to report the review and it was deleted, but since 20/10 my service status has dropped to “below standard”.Since then, all my eBay campaigns have been paused with the notice:“You currently do not meet eBay’s minimum standards and your ad campaigns have been paused. There are ways to track and improve your service status so that it rises again to ‘Above Standard’.”I’ve been an eBay seller for years and had no problems at all until 2023.My previous private account was restricted as part of the Platform Transparency Act, despite providing my tax ID.After speaking with eBay customer service, I then opened a new account – with professional product photos, bilingual AI descriptions, and free shipping options.Unfortunately, I had to realize several times that private sales without active ad campaigns have hardly any visibility.My question:Do I now just have to wait for the automatic reassessment – or can the eBay team step in directly in cases like this (proven unjustified returns / unjustified negative review / buyer error) and review or correct the service status? Thanks in advance for any helpful reply!

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Service status still below average despite deleted negative review | Sell | eBay Germany