Conflict case shot, money gone and item (value: €500) gone too | Sell

buy-icke · 2026-04-14T12:29:41.564000Z

Hello,I don’t know what to do anymore, so I’m writing to you.I sold an item through your platform: item no.: 157672730670The item was shipped on Mon, 23 Feb and delivered on Thu, 26 Feb.The buyer sent me a short message saying that the item is not as described, but did not respond to follow-up questions.The buyer then immediately opened a dispute with their payment provider through a buyer protection claim.I then responded with questions and evidence.Now the dispute has been decided by eBay: the buyer’s payment provider ruled in the buyer’s favor.1. I would like to appeal, as I carefully checked the item before shipping and it matches the item description2. An invoice is available and I sent it insured.3. I still do not have my item back for checking the buyer’s claim4. I also do not receive a response from the buyer to my follow-up request5. I have now not been paid, do not have the item (over €500), but am now supposed to pay €41.47 for the action as well.Please help me with how I should proceed now.

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Conflict case shot, money gone and item (value: €500) gone too | Sell | eBay Germany