Hello, I have the following problem: I sold a Nintendo 3DS game and sent it as a large letter (1.80) with tracking. According to the tracking, it was processed by the incoming mail center on 10/12/25, but nothing has happened since then. After a few days, I contacted the buyer and asked about it, and she told me that the shipment had already arrived at her place a long time ago.The thing is, the tracking still shows that the letter is on its way and, logically, that won't change anymore, so...

@andbroc-28 buyer protection is 30 days, so that is the latest time when eBay pays out.But there are also cases where eBay is then allowed to withhold it for much longer. It’s also stated in the link above.

Deutsche Post tracking is incorrect, the shipment has already arrived | Sell

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Deutsche Post tracking is incorrect, the shipment has already arrived | Sell | eBay Germany