Shipping failed - fees from eBay and DHL | Sell

atsabotaz · 2026-06-19T09:26:28.127715Z

Hello, I have a small problem:A buyer from Slovakia asked me whether I would make an exception and ship internationally, and then he would order my item. I agreed and adjusted my shipping options accordingly. €17.49 shipping, international, via DHL. He then bought the item and I prepared it. Before that, I didn’t realize that I have to pay a foreign surcharge, learn by pain, €4.22 for... The service (?!). Ok, I’ll live with that. Now I’ve paid for the shipping through eBay and also printed out the label (with sender and destination address, of course), sent the parcel off. On 10/06 the parcel arrived at the delivery center of another shipping provider (slovak parcel service) in Slovakia with the message "The address is not correct". I immediately told the buyer. He also tried to get in touch with the delivery service, because the address given was correct and he couldn’t explain it. The only problem is, they don’t have a support hotline, just a chatbot that didn’t understand what the problem was. After that, he contacted them by email (that’s how I understood it from the email exchange with him). Then the day before yesterday he saw the message that the parcel was being returned to the sender, before he even got a reply. Yesterday he got the answer: "The phone number is missing on the parcel". How is anyone supposed to know that the phone number is necessary for delivering a small parcel (M)? If I handle the shipping completely through eBay and still have to pay fees for it, why isn’t it mandatory on eBay to provide a phone number when you buy something from abroad? Today the parcel already came back and I had to pay an additional return fee of €10. An item that cost €70 has now already cost almost €32, without ever arriving anywhere.

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Shipping failed - fees from eBay and DHL | Sell | eBay Germany