Shipping address corrected - seller protection
Summary: matthlk sold a CPU to a buyer in China, with the delivery address being a forwarding address in Germany. Due to formatting issues, the address was split into multiple lines to print the shipping label on eBay. matthlk asks if this affects seller protection and shares concerns about forwarding addresses. petersmodellbahnstuebchen believes seller protection remains intact, while perfect-sally advises that as long as the content is unchanged, everything should be fine. They note the buyer has a good track record. matthlk acknowledges they can only document the situation at this point.
Hello everyone,
I sold a CPU to a buyer in China; the delivery address is a (probably) forwarding address in Germany.
In the order, the street field contained the street plus company name on one line. As a result, I couldn’t create a shipping label on eBay.
So I only formally split up the address; in terms of content, everything stayed the same: recipient name and customer ID, company name, street and house number, postal code and city. Nothing was changed, added, or left out; the company name was just moved from the street field to its own line. The package has been sent with tracking number.
My questions:
Does this still count for seller protection as delivery to the address from the order, or is such a split considered an address change?
Has anyone had experience with similar cases, especially with forwarding addresses?
A message to the buyer about this was blocked by eBay because of the contact details content, so clarification wasn’t possible that way, which is why I’m asking here.
Thanks in advance!
perfect-sally
·1 week ago · EditedYou didn’t change the address, you just corrected it and didn’t change anything in terms of content.
What’s much more important to you is that the Chinese guy provided his correct details with the forwarding service and that the item also arrives with him.
But if the Chinese guy were to complain about anything, buyer protection would kick in first, namely the one where the buyer is registered. And then you’re in a very bad position if something goes wrong, because ebay.de isn’t responsible and can’t really help much.
matthlk
OP1 week ago · EditedThanks. No, nothing has been changed in terms of content.
But the shipping address is also not the location of the GmbH listed — if you Google it — but that’s probably not unusual with these forwarding addresses.
The account has exclusively positive ratings and only as a buyer. Over 900 in the past 12 months. And in the purchase message he explicitly asked for shipping with tracking.
Well, I guess there’s nothing more I can change now, only document it properly.
perfect-sally
·1 week agoWell, as a buyer you can only have positive reviews anyway. And after all, not all Chinese people should be treated with caution. And many buyers from far away don’t have a forwarding service, so that does seem a lot more trustworthy.
matthlk
OP1 week agoOh wow. I wasn’t aware that buyers can only receive positive reviews — or I forgot after a long break.
Thanks for the heads-up.
petersmodellbahnstuebchen
·1 week agoHi @matthlk
just for info: even a forwarding service can have a different return address that doesn’t match the company’s location.
Especially at larger companies, it’s quite common for the returns process to be separated from the regular outgoing goods department.
Best regards from the Baltic Sea
Peter
petersmodellbahnstuebchen
·1 week agoHi @matthlk
In my opinion, seller protection still applies
I myself haven’t had any problems so far with forwarding addresses
Best wishes from the Baltic Sea
Peter