Sent but not arrived | Sell

thsph_19 · 2026-03-02T08:54:43.269000Z

Hi, I recently sold an item privately for €620 and created an eBay shipping label (liability up to €500) and also dropped off the package directly at the DHL branch. Since then, the status of "package dropped off at the branch" has not changed. I contacted the buyer, and they said I should file a tracing request. I did that too. Right after that, they opened a case. I explained what happened and that I am waiting for the tracing request. But eBay decided the very next day that they would get the €620 refunded. Even if DHL reimburses me the €500, I’m still left with a loss of €120. I thought §447 BGB applies to private sales? When I called the eBay hotline, they only confirmed that eBay’s procedure in this case is correct. What can I do? VG

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Sent but not arrived | Sell | eBay Germany