Full refund without return - possible to dispute? | Sell

romanzav · 2026-06-07T15:39:41.715000Z

Hello, I have been a private seller on eBay since 2011 with 100% positive feedback.In my case (case number 5380517567), eBay decided in the buyer's favor and arranged a full refund.However, the buyer did not send the item back, and I have neither the item nor the money.I am looking for information on how I can appeal this decision or how I can contact eBay to have the case reviewed.Thank you for any help. Roman

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Full refund without return - possible to dispute? | Sell | eBay Germany