What to do? | Sell | eBay Germany

audioheld · 2025-10-08T13:45:52.718000Z

I sold an item 2-3 years ago. It was a 20-year-old electronic device in very good external condition, and of course also fully functional. Unfortunately, the buyer claimed that it was defective. I offered to inspect the device and refund the purchase price in the event of a defect with no visible tampering. However, he refused to send the device back. Instead, while I was away on vacation, he got his money back from me via Paypal, which I unfortunately simply missed - I didn’t receive any SMS/emails during that time. Well, he effectively got the item for free. On top of that, he also left me my only bad review. All of this really gets to me, I don’t think it’s fair. I didn’t get any money, the item is gone, and the review ruins the stats. He hasn’t made any correction, he won’t hand over the item without a lawsuit, and Ebay refuses to delete the review. Does anyone have any advice?

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What to do? | Sell | eBay Germany