Shipping

Created May 6, 2026

4 members

196 discussions

Questions about shipping? Here you'll find tips, experiences, and discussion about sending and receiving.

mmstore74
Customer says the item has not arrived, although it is marked as delivered
Good morning everyone, could a mentor please tag an Ebay MA for me? A customer says the item has not arrived, even though it was marked as delivered, how should I handle this and how does seller protection work ( small amount under €20 ), the stamp was bought directly through Ebay. “The buyer also wants a refund directly” Wishing everyone a nice Sunday and thank you very much in advance
yesterday at 10:20 AMlast reply yesterday at 1:05 PM
11
felsenschulter
Buyer requests a change of shipping method after payment, DHL instead of Hermes
Hello! In the last few weeks, I’ve had it happen 3 times that after paying, buyers asked me to ship with DHL instead of Hermes, even though they really could have selected that themselves before paying. Is there a way for buyers to change the preferred shipping service after payment? I’m guessing not, because that would lead to overlaps and additional payments. But if I were to comply with such a request now and then enter a DHL tracking number on eBay, would I have to expect negative consequences from eBay? Best regards felsenschulter
2 days agolast reply 2 days ago
5
felsenschulter
Hermes just doesn't pick up XL packages
Hello! I’d like to share my annoying experience with Hermes shipping: I had created several listings for items for sale where, because of the size and/or weight, the best shipping option was “Hermes XL package” or “Hermes XXL package.” For these packages, home pickup is included in the price, and there isn’t even the option to drop them off yourself at a Hermes shop. When the first item was sold, I filled out the parcel label accordingly at myHermes and waited for pickup. Although someone was home 24/7, Hermes never came to collect it, and repeated inquiries by email and phone didn’t help; they just kept promising that it would be picked up the next day. At the Hermes shop, they tried to hand it over to the parcel collector there, but he said he wasn’t allowed to take it and that things like that are picked up from home. So I had to cancel the sale. At first I thought they were just having temporary problems, but with the next sale a few weeks later it was the same again. Nobody picked up the package, there was no explanation at all, just constant promises that it would happen the next day. The problem is that other shipping providers charge a lot more for these packages. If I had known that shipping via Hermes wasn’t possible at all, I wouldn’t have listed the items in the first place. Anyone else had similar experiences? Best wishes! felsenschulter
2 days agolast reply 2 days ago
2
stubenkram
How long is a DHL parcel shipment on the way?
Hello everyone! How long does it usually take for a DHL parcel to arrive? Are two weeks or more "normal"? I have hardly any experience with this, so that’s my question. On 21/06/26, I bought a new item from a commercial seller and paid via PayPal. Free shipping was listed. The item is now - two weeks later - apparently still on the way. There is tracking, but nothing changes there. Right at the top, for several days now, it has said that the delivery is delayed. But it doesn’t say by how many days. I messaged the seller this morning, but I’m not expecting a reply. Edit on 09/07/26 at 08:58: I’ve now reattached the screenshot without the tracking number.

1 week agolast reply 4 days ago
23
meisel1
Experiences with eBay shipping problems and refunds
Hello community! 👋 I recently had a problem with the eBay shipping service. A wrong shipping label was created, which caused my shipment to be returned. Shipping as a registered item with goods to Holland didn’t seem to be allowed, but the eBay service still created the label that way. Unfortunately, the support chat was not very helpful in this situation. What has been your experience with the eBay shipping service? Have you overcome similar challenges? What steps did you take to get a refund or a solution? Please share your tips and advice on the best way to handle such problems. I look forward to your replies!
4 days ago
0
meggiemey
Shipping furniture
Hello, does anyone have experience with shipping furniture?
4 days agolast reply 4 days ago
1
jannik4703
Speedpak shipping to the USA "No services available"
Hi everyone, Today I sold something to the USA for the first time. Some time ago I added the shipping option "eBay Standard Shipping with SpeedPAK" via the shipping cost table. Unfortunately, I somehow can't create a label and only get the message "No services available". I've shipped internationally quite a few times before, but I was never able to create the label through eBay and always ended up buying it myself, which isn't possible with SpeedPAK. Maybe I'm just overlooking something obvious here or made a mistake when setting up the shipping option. Thanks in advance for your help :-)
1 week agolast reply 6 days ago
1
groch42
Tracking number assigned twice. Help with refund.
Hello, I wanted to take my sold items to the post office as usual. I was told that the tracking number had already been assigned for one of the packages and that I should contact Ebay. The "chat bot" isn't helpful, and otherwise I can't find any way to solve the problem automatically. Many thanks in advance.
1 week agolast reply 1 week ago
3
berndknauer
Hermes International (Italy): Tracking + eBay status "delivered", buyer requested a refund via eBay – how should I proceed correctly?
Good day everyone, I’ve been reading along in the eBay forum for quite some time and have already been able to find lots of helpful information there. Unfortunately, I couldn’t find a search function in the new forum. Even via Google I only ended up on old forum posts, which now only end with “The page you requested does not exist.” If this topic has already been covered, please bear with me. Now to my case: Facts: Order number 03-14780-25174 Buyer from Italy Shipping with Hermes Paket S International Total amount: €49.50 (minus eBay fees) Hermes tracking stored on eBay ( also shown there as delivered ) and Hermes tracking link is accessible Shipment according to Hermes tracking - delivered yesterday, 25/6/26 Shipped to the buyer address stored on eBay (proof of acceptance and shipping label with correct address are available) Buyer claims not to have received the shipment and has requested a refund. eBay says that the buyer can hand the case over to eBay for a decision from 01/07. I have already contacted Hermes and asked them to review it. My questions: eBay is currently offering me the following response options to the buyer’s return request: Update tracking information for the buyer (what new information could I add there/after all the relevant tracking number and status “Delivered” are already stored) Issue a refund to the buyer (nope) Send message to buyer Which option would you choose in my situation? In principle, is Hermes’ proof of delivery enough for eBay to grant seller protection? Since Hermes’ review will likely take longer than the eBay deadline until 01/07: How should I deal with eBay? As I understand it, eBay buyer/seller protection and any subsequent investigation or liability review by Hermes are two separate processes. Is that correct, or is there anything to watch out for (within/outside eBay)? What have your experiences been with cases like this for international shipments when tracking clearly shows “delivered,” but the buyer denies receipt? If any information is missing or documents (e.g. tracking, shipment history, or communication) would be helpful, I’d be happy to provide them. As far as I know, the buyer has also already contacted the Italian Hermes partner (HR Parcel) and is waiting for a response there. At the same time, he is sending me messages several times. I have already forwarded the case to Hermes for “review” and want to behave correctly toward the buyer and eBay until it is clarified. It’s far too early for an investigation, etc., and Hermes will certainly only respond after the eBay deadline of 01/07/26 anyway, but if it helps :-) Maybe someone from the eBay team can also take a look at the case or help accordingly. Thank you all very much for your help and sunny greetings!
2 weeks agolast reply 1 week ago
9
niongono
Why does eBay collect the return shipping fees?
I have to send back an item that doesn’t fit. Instead of 4.20, eBay charges 6.40 € for the cheapest shipping option. I’m not offered an alternative; I have to select a label in order to request the return. I think that’s unfair, and it also goes against all return policies.
3 weeks agolast reply 1 week ago
3
lidor3073
Combined shipping with purchases made at different times
Good morning, I’ve got a buyer situation like this now: He won something from me yesterday and would like to try bidding on another item next Sunday as well, so I can pack both together. Sure, he wants to save on shipping costs, which is fine by me too. But how do I handle this now with eBay’s timing rules? I have a 1 business day handling time and the buyer has up to 4 days to pay — how do I get out of this safely legally, and ultimately the buyer too? From yesterday to Sunday is 5 days — that’s going to be a problem. I explicitly ask that unqualified comments be left out. I know perfectly well how to combine shipping in the usual case and create adjusted invoices. To be perfectly clear once again: this is about the time gap — how it works so that both I and the buyer are on the safe side with eBay. Sorry, but my brain still isn’t fully functioning after the heat and the DHL stuff. Thanks everyone.
1 week agolast reply 1 week ago
1
rosinenbroetchen60
Change shipping date on eBay
Hello, I’m on vacation and have entered my absence period. In the meantime, I sold some items and should ship them by 6/7. That’s correct, since I entered my absence period until 1/7. However, I’m only coming back on 3/7, but a longer absence period wasn’t possible Now, a few days ago, I sold an item and eBay gives the shipping date as 30/6.. Yesterday I sold something again and the shipping date was once more 6/7. Reaching eBay to change the shipping date to 6/7 as well is impossible, or do you have an idea? Best wishes from Corsica Christine
2 weeks agolast reply 2 weeks ago
8

Customer says the item has not arrived, although it is marked as delivered

Buyer requests a change of shipping method after payment, DHL instead of Hermes

Hermes just doesn't pick up XL packages

How long is a DHL parcel shipment on the way?

Experiences with eBay shipping problems and refunds

Shipping furniture

Speedpak shipping to the USA "No services available"

Tracking number assigned twice. Help with refund.

Hermes International (Italy): Tracking + eBay status "delivered", buyer requested a refund via eBay – how should I proceed correctly?

Why does eBay collect the return shipping fees?

Combined shipping with purchases made at different times

Change shipping date on eBay