Pickup station | Shipping

marikonna · 2026-04-04T13:44:57.369000Z

Hello, I have the following question. I bought an item, and when paying I was offered the option to have my shipment delivered to a pickup point/post office branch. I entered the post office branch, and provided my first and last name. The seller sent the shipment as a DHL parcel (without a tracking number). I went to the post office branch several times; each time they checked the system and said that no parcel had arrived for me. Later, the shipment was sent back from the branch to the seller. Who is at fault here? And who should now cover the new shipping costs? Best regards

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Pickup station | Shipping | eBay Germany