Withheld payment due to missing DHL delivery confirmation | Shipping

kellerfred1970 · 2026-02-19T12:53:56.797000Z

I have a problem with item 287117132772I shipped the item promptly and the buyer has already picked up the package from the post office days ago, they have already left positive feedback and confirmed to me by email that the delivery was successful. Unfortunately, DHL tracking still lists the package as not delivered. Unfortunately, this is also blocking the payout of the money. What can I do to get the withheld payment released? Unfortunately, the support chatbot was, as expected, not helpful at all in this matter. Thank you in advance for your help!

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Withheld payment due to missing DHL delivery confirmation | Shipping | eBay Germany