A buyer in Brazil (first-time buyer) buys an expensive component from us and soon becomes impatient. He opens a case and gets the payment amount back after 4 weeks, although shipment tracking shows that the goods are in transit. In my opinion, it would actually be right for eBay to respond to the recipient and perhaps ask him to wait a little longer. That would make more sense than refunding the payment to the recipient, who can't wait. To me, that means it makes no sense to send goods overseas....

After the delivery date deadline has passed, the buyer now has the option to open a case. eBay uses a special process to estimate the delivery date. This estimate takes into account factors such as the buyer's distance from the item's location, the shipping service selected, the seller's previously shipped items, and others. Especially during seasonal peak times, delivery times can vary as well. Best regards

Recipient abroad was impatient and automatically gets a refund from ebay | Shipping

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Recipient abroad was impatient and automatically gets a refund from ebay | Shipping | eBay Germany