Incorrect DHL shipping label intl. via eBay | Shipping

hoffigr · 2026-06-25T13:01:50.988468Z

I sold something to Estonia yesterday and bought and printed the shipping label via eBay. After printing, I saw that the phone number (and the email) was not displayed and printed correctly. The buyer had entered it correctly. So I added the number by hand. Today at the post office, the employee there saw it and said that it doesn't work that way. The number and email must be stored in the label and printed out; only then are the data also in the DHL system. Otherwise it will go wrong, maybe the foreign postal service (or service partner) won't accept it and send it back at your expense, or the recipient can't be contacted because some countries use parcel lockers or similar. I cancelled the DHL label bought through eBay this morning and hopefully will get my money back. I created and bought the new shipping label directly from DHL, and here I was also able to enter the correct phone number and the alias email address. By the way, you can only find that on packlink. Please correct these transmission errors and maybe the alias email address could also be shown in the buyer's contact details. Not everyone knows where to look for it. These are errors in eBay's system, this is going to cause trouble

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Incorrect DHL shipping label intl. via eBay | Shipping | eBay Germany