Help needed – eBay is holding back my refund
Summary: phuong-8054 needs help with an issue on eBay because a laptop worth €1,300 that was purchased was not delivered and the seller is not responding. The delivery period has expired, and there is no shipping information. phuong-8054 has requested a refund, but eBay says the seller has until September 30 to respond before eBay can step in. The participant is looking for ways to speed up the process, since there has been no reply from the seller.
Help needed – eBay is holding back my refund
Hello everyone,
I urgently need help with an eBay case.
I bought a laptop for €1,300 and paid in full. The stated delivery window has now passed, but the item has not been delivered. There is also no plausible DHL tracking number or shipping status.
I first requested a cancellation and waited 3 days for a response from the seller. The seller did not respond either to my messages or to the cancellation request.
After the item didn’t arrive, I opened a case through eBay for “item not received” and requested a refund.
Now eBay is showing me that the seller has time until September 30 and that I can only “escalate to eBay” after that.
My question:
Is there any way to escalate to eBay earlier or speed up the refund process if the seller isn’t responding at all and there is no shipping proof?
I just want my money back that I already paid and not have to wait several more days, even though the seller is showing no response whatsoever.
Order number: 27-15155-78260
Thank you very much for any helpful experience or any tips!
Sent 2 min ago
perfect-sally
·2 weeks agoIs there any way to involve eBay earlier or speed up the processing of the refund if the seller doesn’t respond at all and there is no proof of shipment?
No, there’s no way to involve eBay before the deadline expires. eBay is always very strict about deadlines.