Item not received, eBay closes the request | Shipping

emjc00 · 2026-03-15T15:59:37.847000Z

Hello, I bought a historical photo on eBay. The seller shipped it with a tracking number, but I never received it, and the investigations with the shipping provider came to nothing. I reported the incident to eBay, after which an inquiry was opened there. I complained to the seller several times, who kept telling me to wait, my item would still arrive. Without notifying me, eBay closed the inquiry (although the correspondence with the seller was clearly visible on my eBay). I am unsuccessfully trying to reactivate the inquiry with eBay, but that seems impossible. Do I really have to accept that eBay protection does not apply? What can I do? Thank you very much for your advice.

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Item not received, eBay closes the request | Shipping | eBay Germany