Buyer can't find my paid return label/ticket and neither can I | Shipping

wulff_claudia · 2025-09-23T06:41:52.767000Z

I had sold something, but didn’t notice a defective spot. The buyer contacted me and, of course, we agreed on a refund. So we handled everything necessary. I issued a full refund and also ordered a return ticket right away. The buyer somehow got this too, that’s what they wrote to me. But after our return was closed, the buyer couldn’t find the return ticket — and I couldn’t either. The only thing noted on eBay was that a return ticket had been created. There is also a return number, visible in the overview. I’ve now invested veeeery much time figuring out what you can do, where you have to click, what happens if... etc. Somehow, unfortunately, all of this is not not easy. Do I actually have to buy a new ticket?

Discussions

Buyer can't find my paid return label/ticket and neither can I | Shipping | eBay Germany