Buyer picked up 2 items, despite the code one item is still marked as "please ship"
Summary: hoffigr reports a problem on eBay where, after handing over two sold items, one of the items still remains marked in the system as 'please ship,' even though the pickup codes were entered correctly. sunrise1605 and perfect-sally first clarify whether all the steps for pickup were followed. Later replies show that the problem persists despite calls to the hotline and feedback in the forum. Finally, selina_b@ebay promises to consult with the specialist department, and mia@ebay says that the problem was system-related and will take care of the payout, which, however, was not hoffigr's main concern.
I sold and handed over 2 items to a buyer yesterday. I entered the code, and everything is also checked off in green.
Still, one of the two items says "ship now" and it keeps showing up in red.
I’ve already entered the pickup code for both items several times; it’s accepted, but then the message appears again.
Can someone from eBay just tick it off in my account? Of course the buyer took both items.
Thanks!
hoffigr
OP1 week ago@bootyooty I can’t write in the other section, so here’s a note about my request here.
The problem has clearly existed forever. Every day I see the note about this one article so I’ll finally send it off.
Every day, and it can’t be deleted or resolved.
I’m hoping for the 90 days; maybe I won’t see it anymore then.
planarie
·3 weeks agoHello @hoffigr ,
I had this problem once before a year ago too: two items were picked up by the buyer in a bundled order. The buyer confirmed pickup of both items with a pickup code. However, the prompt to ship one item was still there for me as well. It seems to be a bug. I then archived the order so that the prompt that something still needs to be shipped would no longer appear in my tasks. That didn’t solve the technical problem, but I no longer had to see the error.
Best regards
mia@ebay
·Aug 11, 2026 at 9:00 AMHello @hoffigr ,
as promised, we’re getting back to you with feedback from the specialist department. You did everything right, but the system did not recognize that 2 items were picked up. My colleagues have released your payout.
Many thanks for the heads-up and best of luck with your sales.
Best regards
Mia
hoffigr
OPAug 11, 2026 at 9:52 AMThanks mia@ebay but I had already received the payout a day after handover, that was long settled. And that wasn't the problem at all.
My problem is this:
selina_b@ebay
Hello @hoffigr ,
thank you very much for your contribution.
I'll check with the specialist department here. We'll let you know as soon as we have an update.
@perfect-sally Thanks for tagging 🤗
Best regards
Selina
hoffigr
OPAug 10, 2026 at 12:56 PMEven after more than a week, even after the promise from the hotline (who probably didn’t even understand what I wanted, simply awful), and even after asking here, the one item still says "paid, please ship".
Thanks for nothing!
perfect-sally
·Aug 10, 2026 at 1:00 PMDon’t get snippy right away! The community can’t help it if the phone lifelines don’t understand anything.
@selina_b@ebay is taking a look and will get back here. Thanks Selina
hoffigr
OPAug 10, 2026 at 2:25 PMI’m sure it wasn’t meant to be snippy, and I’m not blaming the community for it either.
But I asked a question about it and pointed out the problem, followed up days later, and also contacted the hotline.
No result at all. Basically, I’ve already raised three system errors here in the community, and none of them has been resolved by eBay yet. One error was at least solved by time — it disappeared after 90 days.
hoffigr
OP1 month agoThe problem still unfortunately exists. It can only be a technical issue, the codes were entered, the money was also credited to me, but one of the two items is still marked as "to be sent". In the app, even marked in red with "paid, ship now".
perfect-sally
·1 month ago2 items, 2 pickup codes entered? Or both items combined and the buyer also chose pickup for both items?
hoffigr
OP1 month agoHe bought both together. Pickup was selected; otherwise there wouldn’t have been a code for pickup.
sunrise1605
·1 month agoDid the buyer also select pickup in the payment process?
hoffigr
OP1 month agoYeah sure, he was there to pick it up too.