The delivery date is before the shipping date. What’s up with eBay? | Shipping

universalhandel24 · 2025-10-31T09:14:17.373000Z

A customer contacted us because he has not yet received the item. Since it is a made-to-order item, we have set a processing time of 5 business days there. The customer bought it on 28.10. and complained that the item had not yet arrived on 30.10. He was shown 30.10. as the delivery date. I have now checked this and looked at the order data. In fact, the delivery date shown to the customer is 30.10. and the shipping date is correctly stated as 4 November, based on the stored processing time of 5 business days. That means the customer is being shown a delivery date that is before the shipping date???? Even if we had only had a one-day processing time, that would be a very tight delivery date, not to mention the turnaround times of postal and delivery services. Is there a rational explanation for this? Because we make the item to order and then cancel it, since the customer is shown a delivery date before the shipping date.

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The delivery date is before the shipping date. What’s up with eBay? | Shipping | eBay Germany