Good day, I sent an item as a private sale using Hermes S parcel. According to the tracking, the parcel was delivered to the buyer at the front door on 08/09/2025. However, the buyer is now saying that he did not receive the parcel. What should I do now? On eBay I can't find any contact options for customer support. And with Hermes I have now filled out a contact form. Do you have any more tips for me, or do I now just have to wait for a response from Hermes for the ti...

@kleiner.havaneser_2 Hey. 🙂 I was happy to take a look at that. At the moment, no request for a non-received item has yet been opened in our system.If that happens in the next few days, feel free to message here again so we can take a detailed look at it.For now, you actually just have to wait for Hermes's response here. @oskar_der_wikinger Thanks a lot for marking it. ❤️ Best regards,Nina

Package not received according to buyer | Shipping

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Package not received according to buyer | Shipping | eBay Germany