Private sale: parcel whereabouts unknown after drop-off at parcel locker | Shipping

dav1d-93 · 2026-03-16T18:37:11.274000Z

Hello everyone,I have sold and shipped several items. In general, I try to handle everything as cleanly and quickly as possible. Unfortunately, two packages were not delivered to the buyer by the shipping provider and still seem to be untraceable from when they were picked up from the parcel locker. Once I became aware of this, I immediately filed a tracing request with the shipping provider.One buyer is being understanding and waiting it out, while another is requesting a return.Since the item value is €1, I wouldn't mind, but I'd rather not be left paying the shipping costs. I'd like to accommodate the buyer, but there is a possibility that the shipping provider will still deliver the item and I get neither the money nor the item back.Are there any best practices for how to proceed in this case?Kind regards

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Private sale: parcel whereabouts unknown after drop-off at parcel locker | Shipping | eBay Germany