Problem with the EU shipping label in the branch | Shipping

e.h.k.k.h.77 · 2026-01-21T08:48:34.313000Z

Good morning, as I have read several times in the community over the past few days, there are problems with EU Versant labels. I have the same problem. I created a shipping label to Poland via Ebay. At the post office, however, I was told that they cannot scan the label because it is supposedly already used. So I created a new one at DHL, which worked. But now I can't cancel the invalid label on Ebay, with the explanation "This shipping label cannot be canceled. The shipping provider has already rejected your previous request. If your unused 2‑kg‑EU‑package label was affected by a DHL cancellation issue, we will automatically refund the amount to your eBay account in the next few days. You do not need to do anything else."I would be happy if you have a solution to the problem. Thank you very much and best regards! K.K.H

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Problem with the EU shipping label in the branch | Shipping | eBay Germany